Return Policy

At Wine Network, we are committed to providing our customers with the finest wines and the best possible service. We understand that sometimes, circumstances may require you to return a product. To ensure a smooth return process, please review our return policy below:

1. Return Eligibility:

  • Returns are valid within 7 days from the date of receiving your order.
  • To be eligible for a return, the following conditions must be met:
    • The wine bottle's label must be intact and undamaged.
    • The wine bottle must be in its original, unopened condition.
    • The packaging of the returned item should be in its original state.

2. Initiate a Return:

  • To initiate a return, please contact our customer service team at +65 8926 4321 during our business hours. They will guide you through the return process and provide you with a return authorization number.
  • You can also initiate a return by sending an email to Please include your order number, contact details, and a brief description of the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of shipping the returned item(s) back to our facility.
  • Please ensure that the returned item is securely packaged to prevent any damage during transit.
  • We recommend using a reliable and trackable shipping service to return your items.

4. Inspection and Approval:

  • Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
  • Wine Network reserves the right to reject any return request that does not comply with our return policy.

5. Refunds or Exchanges:

  • If your return is approved, we will process your refund or exchange within a reasonable timeframe.
  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be subject to product availability.

6. Final Decision:

  • Wine Network has the final say in accepting or rejecting any return request. We will communicate our decision to you promptly.

7. Contact Information:

We appreciate your understanding of our return policy, which is designed to ensure the quality and authenticity of our products. If you have any further inquiries or require clarification on any aspect of our return policy, please do not hesitate to reach out to us.

Thank you for choosing Wine Network. We look forward to serving you again in the future.